"Lisa Rose provides a Fantastic friendly service when handeling all aspects of property maintenance requests
Lisa Rose is Always very responsive and very informative in dealing with resolving maintenance issues efficiently
Jack Barnett is very polite kind and considerate person who always takes the time to listen and respond to all customer queries
Jack provides a very professional and informative service, and is always proactive in his approach, ensuring a smooth hassle fee letting process"
R A Walsh
| 7 March, 2018
"The company and all staff I dealt with - James, Jack and Lisa have all been incredibly professional and prompt with all issues that needed resolved."
| 13 November, 2017
"Nice people, nice attitude. Especially Jack Barnett is a amazing guy. He is trying to help and to make you happy."
| 27 October, 2017
"They have been simply brilliant thus far. I particularly like the fact that most transactions could be completed electronically. They are good at giving update reports as and when necessary."
| 10 October, 2017
"Could not rate Jack high enough. A very professional man. Helpful, efficient & goes that EXTRA mile.
Kept us informed through thevwholw process ..
Many Thanks Jack.. Keep on with the good work.. very competent & consioencous.
| 3 October, 2017
"Hands down the most efficient estate agents I have ever dealt with. Sorted all my references and checks in the background. Prompt responses to emails. Managed to get me from first viewing to collecting my keys in 8 days. Very impressed."
| 21 September, 2017
"Jack was very helpful, with constant communication every time I asked questions or requested updates on where we were with the property rental.
Claire was very polite and helpful when answering the phone, very nice manner and pleasant to talk to."
Mr S Mann
| 19 September, 2017
"Excellent customer service with in depth honest advice to all queries
Fast and efficient service maintaining a friendly and professional approach in all correspondence throughout the process"
| 5 September, 2017
"Jack Barrnet is very kind and he is lovley person
He is best person I have seen in agancy from I came to uk
Thank you very much to help me for get this nice home."
| 31 August, 2017
"I dealt mainly with Jack recently when renting our house. He was very helpful, friendly and very efficient. Made the process easy and would recommend using this company"
| 30 August, 2017
"The agency is responding very fast to any queries, they are understanding, professional and honest in their business. Would recommend!"
| 24 August, 2017
"Absolutely amazing from start to finish. Jack has walked me through the whole process and made it extremely easy for me to find accommodation. When Jack was out of the office, Claire kept me upto date with everything and has been a massive help. Thanks you guys."
| 24 August, 2017
"Jack and the team have been a great find in our business so far. Good quality tenants and quick turnaround so far! Great photos too."
| 22 August, 2017
"really friendly and helpful from the offset explained everything, answered all questions i asked , all paperwork signed sealed and delivered when told they would be ,"
| 18 August, 2017
"The agency staff is very professional and helpful, they are also honest and very straightforward about everything. I would definitely use thir services in the future"
| 7 August, 2017
"My process of getting in to my new home was rather tumultuous through no fault of my own or Rent North East's with a good ending which can certainly laid firmly at their feet. Rent North East (RNE) were very efficient with organising a viewing and getting paperwork dealt with. Unfortunately I moved into a property which while rented via RNE, they did not manage its maintenance. This meant that when issues started to crop up they could not help me directly. However, even though RNE were not obliged to help me with these issues Jack in particular was an absolutely superb help. Going above and beyond what was required of him, talking with the landlord and organising things to happen to settle all issues that I had.
I would heartily recommend renting through Rent North East. Though make sure that you rent a property also maintained by them because if they are only a tenth as competant and compassionate as was displayed in my case when they needn't be, you will never have any issues. If I have the opportunity to rent from RNE again I certainly would not shy away from it. And definitely advocate using them."
| 4 August, 2017
"Very helpful, polite and down to earth. Always on the end of the phone to answer your questions. Would recommend to anyone."
| 26 June, 2017
"I've only just got my tenancy with rent north east but overall absolutely fantastic, the staff particularly jack were so curtious and friendly. I couldn't of asked for a more helpful understanding company to house from and would 1000% recommend rent north east! Thanks again jackðŸ‘"
| 9 June, 2017
"They performed well in most cases. I was not happy with the house condition when i moved in, and it took some time for their response. Most of issues where fixed but some issues remained outstanding and I was told they are not to be fixed.
They are polite and easy to speak to. They gave me the impression they were stressed by the landlord but were trying their best."
Not to disclose
| 8 June, 2017
"Excellent communication throughout the application process, righr from my initial enquiry about the property. I was overseas while searching for a rental property, and everyone made it a quick and easy process for me to view the property via Skype and then deal with the paperwork online. It was a real relief to arrive in the UK with only 2 days before my new job, and to be able to go straight into my new home."
| 8 June, 2017
"Rent North East provided a tenant for a property associated to us. They did so efficiently, with a very satisfactory and professional service. Additionally, the tenant that Rent North East located was of a good calibre, giving us the reassurance that the tenant will look after the property well and pay the rent on time.
We will definitely contact them again for any additional properties that require their services in the future."
CP12 Energy Ltd
| 8 June, 2017
"Very straight forward and to the point when talking to him. Explain everything clearly and easily to me. He and they know the industry very well and instill a good confidence as a landlord that they would look after my property."
| 7 June, 2017
"I've found my experience dealing with rent north east pleasant and smooth.
Jack and Claire have been there from the very start, with Claire promptly providing information following an inquiry the day before and offering a viewing. From there, Jack took over and he has been amazing with me since, he's very kind, very friendly and understanding.
During the application process he kept me up to date and ensured I had received all of the information I needed and answered any of my queries within a day of asking.
Sometimes I found myself getting a little nervous about the application and i'd call the office, Claire was incredibly helpful with me and ensured I got the help I needed as soon as possible.
I hope this trend of helpfulness continues through my tenancy, it would be a much better experience than I'm used to."
| 6 June, 2017
"I was so pleased I Rented with Rent North East they are a fantastic agency to know and they are friendly to deal with and does all the repairs when were required and they were efficient at doing their job and I got to know the letting agent Jack & Lisa and the team members thanks"
| 1 June, 2017
"I have been with rent north east for over 1 year now and have found them and inparticular thier Coatsworth Rd branch to be the most professional, helpful and genuinely welcoming of any agents i have ever rented with"
| 31 May, 2017
"I just cant thank Verena and Jack enough, was going through a difficult time, and the support and advice I got, well it got my life back together, best estate agent and staff, you could ask for."
| 26 May, 2017
"I'd like to say a huge thank you to Jack and his team. You really went above and beyond to get me all sorted. 6 days after my initial viewing, I got the keys, no messing around, everything was done perfectly. I've been in my new place around 3 weeks now and I'm loving.
Thanks Rent North East!"
| 18 May, 2017
"Nice company, always responding fast to any faults and maintenance issues that arise very polite and professional will appeal to them again if I ever need to move."
| 4 May, 2017
"Very pleased with the service and help they have given to me. I am happy with the home I am renting from them. Highly recommended."
| 28 April, 2017
"The service is amazing Jack goes way way beyond and is really really helpful. i would recommend them to anyone."
| 26 April, 2017
"No complaints quick efficient service .very understanding would recommend this company with out a doubt.iv had dealings with other agents but none compare to these"
| 26 April, 2017
"The company has recently taken over my property since my landlord sadly passed away. I recently visited the Gateshead office and had a very warm welcome form jack. They were able to help assist me with a problem I had and throughout the change over kept me informed and up to date. It has made this difficult time for me much easier. A big thank you and I'm so glad that yous are there looking forward to being your tenant in the year to follow."
| 21 April, 2017
"Rent North East were both kind and helpful while I was choosing my first flat. They're very caring and always remain professional."
| 29 March, 2017
"Friendly and very professional all round always there to help out with any enquiry and feel they are readily available and act in a prompt fashion"
| 28 March, 2017
"Absolutely amazing staff, moving me from one area to another couldn't fault them with anything. If I have any problems they deal with it straight away! Thank you!"
| 23 March, 2017
"Rent North East is a very good letting agent. All the staff are very helpful and supportive.
Thank you Jack for your help throughout."
| 22 March, 2017
"Thank u for a great moving experience and I'm enjoying my new home Jack was very understanding and he made it all look easy through out the process"
| 20 March, 2017
"Overall I think Rent North East is superb. The customer service response time and willingness to help is second to none and is always friendly, honest and transparent. In terms of business services, everything is done 'by-the-book' from a legal standpoint which gives me both confidence in using the services and also that I am fulfilling my obligations as a landlord.
| 9 March, 2017
"I moved in to my home 2 days ago rhanks to rent northeast. These are very professional and very thorough they make sure everything is done properly. And have excellent customer service they make sure the property is up to scratch and go the extra mile for there customers. Im over the moon with the property and couldnt of asked for anything more. Jack and james were a pleasure to deal with explained and whent through everything with me. And sarah who processed everything and made sure the property was ready for me to move in to was excellent would 100% recommend and use this company again ."
| 3 March, 2017
"Great service, bright office and nice coffee. Very knowledgeable and supportive. They are well placed in the area to know what you need and will do what they can to help."
| 1 March, 2017
"Very helpful and quick service to get us into our new home, always friendly and welcoming, would recommend this agent to friend's and family"
| 26 February, 2017
"Since starting out with this agency, both staff involved in helping with our tenancy have been outstanding and helpful throughout the whole process. We went through a hard time finding a property then i camr across this company and i'm so glad i did. The communication between the staff and me has been great, and the response time when any issues have occurred has been quick and resolved on the spot. Couldn't thank these enough for all there help plus the fees were the lowest i feel from any other agents."
| 17 February, 2017
"RNE have been fantastic. Professional but also personal. I needed 13 properties to managed and needed it to happen quickly, Jack Barnett made this happen with the minimum of hassle for me. The properties are very well managed and I kept informed about tenants and always informed before any works are carried. All the staff I have spoken to have been polite and helpful which gives me every confidence in the company."
| 17 February, 2017
"Sarah and Lisa have helped me get my new property with no problems and any minor ones were dealt with straight we away they have kept in touch with me and helped me through my application and had all repairs etc sorted on the day I moved in to the property or as arranged great service and team highly recommend . Thanks guys"
| 15 February, 2017
"A great company to rent from would recamend to everyone . Jack and Sarah are very good if you have any inquriys ."
| 10 February, 2017
"Sarah and Jack has been always accomodating and very assisting. We we're satisfied and grateful with their services and very responsive."
| 1 February, 2017
"Overall I found Rent North East to be pretty good. In comparison to other agencies, they are very laidback with payments and the fees are very minimal if at all. We didn't have to pay any admin fees or fees upon leaving, which is often the case with other agents. In this regard, Rent North East are well above standard and I appreciated that.
In terms of problems, we experienced some with customer service. It states American-style customer service on the website, but this honestly couldn't be farther from the truth. 90% of the time, when I called up I was met with rudeness. Having grown up in the USA, I can say that most employees would be sacked immediately for conducting themselves in the manner that most staff do at RNE. With the exceptions of Lisa and Jack, everyone else was very rude.
For example, someone called me from an unknown number 7 times in a row while I was at work, within the space of 3 minutes. I didn't owe anything and it wasn't urgent. When I called back literally 10 seconds later, the person had no idea who I was. They answered the phone with yeah? and then said who is this? -- I told them my name and they said who?, then I think they realised I was a customer and became a bit nicer.
Another time, I called up and was asked to wait. Then I heard 5 minutes (a long time when you're just waiting) or typing on a computer, then I was abruptly put on hold and heard the hold music without even being warned. Rent North East did investigate this, by going through the phone records and Jack apologised, which I appreciated.
The only other negative thing is that while the maintenance reporting system is good, the response to actual problems is slow. As long as you bother them and you're assertive, you will get things done. Just don't rely on them to remember things on their own.
When I reported the customer service problems, I was refunded ï¿½75 which was quite good of them. I appreciated Jack's response to their failures -- he asked me for suggestions on how to improve and it did seem like this was sincere.
Overall I had a really good time at the property and didn't experience too many problems. It depends what you're after: if you really need great customer service, go somewhere else but aside from that things are fine. Thank you very much."
| 20 January, 2017
"I had a query regarding some maintenance work, although work isn't done yet I was very impressed with the way it's being handled by Lisa. She is very kind and polite and is taking care of my issues very promptly. Would like to say thanks with dinner but this will have to do. Keep up the good work. Thank you. :)"
| 13 January, 2017
"This agency is 100 percent acceptable very understanding,you can pop in any time as long as they are available and have a chat about any concerns e.c.t"
Mr and Mrs Wilson
| 13 January, 2017
"Them are a friendly company.and deal with things fast jack takes his time to listern and if he can help he will"
| 20 December, 2016